himynameisjette

• Developed and launched a Retail Career Path framework including competency models, job descriptions, and advancement criteria to drive internal mobility.

• Designed and implemented three milestone training programs (Entry Level, Trainer, and Supervisor), improving consistency, retention, and performance.

• Built a multi-channel internal communications strategy delivering weekly, monthly, and emergency updates to enhance engagement and operational alignment.

• Partnered with senior leadership to plan and facilitate the annual leadership offsite, driving collaborationand strategic alignment among 15 attendees.

• Developed and launched the company’s first First-Time Manager program, sourcing content and designing a structured curriculum to build leadership capabilities.

• Scaled the L&D function from 6 to 18 employees while maintaining 90%+ engagement and minimal turnover through targeted team development initiatives.

• Selected, designed, and launched a Learning Management System with a custom content library and mobile application for enterprise training delivery.

• Reduced new-hire training time by 56% (125 → 55 hours) while improving productivity and decreasing safety incidents through data-driven performance optimization.

• Developed and managed centralized onboarding programs supporting 75+ trainees weekly across three training hubs, and later decentralizing to scale to business needs.

• Created a Career Journey Map linking learning milestones to performance progression and promotion readiness.

• Implemented a company-wide internal communications and engagement system, including weekly newsletters, monthly CEO town halls, and quarterly summits.

• Implemented a company-wide LMS in under three months, ensuring consistent delivery and data tracking of training initiatives.

• Developed a career milestone and pay band framework, enabling transparent advancement pathways and equitable compensation practices.

• Designed and implemented Train-the-Trainer (certifying 20 leaders in the first 90 days) and Manager-in-Training programs, establishing structured curriculum, assessments, and performance metrics to strengthen leadership capabilities and bench strength.

• Led cross-functional go-to-market training for product launches, ensuring alignment across Operations, Marketing, and Culinary teams.

• Directed six restaurant openings in five months, achieving all budget, staffing, and performance targets.

• Drove employee engagement and retention programs, including tenure awards, DEI education, and team-building initiatives

• Created and managed a Manager-in-Training program producing 250+ graduates with ≥6-month tenure post-completion.

• Designed bi-monthly GTM launch training and annual menu evolution rollouts to align field execution and product readiness.

• Developed a blended Train-the-Trainer certification program (200+ leaders certified, 98% retention).

• Built a New Restaurant Opening training model used in 43 openings and 3 new markets, contributing to 50% year-over-year growth.

• Selected and deployed an LMS with 95% engagement among 2,500+ users, integrating e-learning with field training.

• Partnered with Operations to solidify SOPs under the CHOPT Way initiative, aligning learning content with operational excellence standards.

• Created career advancement pathways for Shift Leaders, Assistant Managers, and Non-Exempt Managers to strengthen internal promotion pipelines.

• Oversaw and enhanced MIT Program with over 50 trainees per week across multiple brands (3-8).

• Created and executed leadership development programs for Certified Trainers, Shift Coordinators, Managers, Area Directors, including programs and seminars.

• Responsible for all position and operational training pieces: manuals, job aids, videos, etc.

• Created content and co-hosted quarterly General Manager seminars for 150 attendees.

• Updated, formatted, and reconfigured existing training materials, while also creating new and fresh training content.

• Oversaw new restaurant openings and rebranding openings, leading training teams of 14 people.

• Created training manuals and courses for all in-store restaurant positions including management, providing a user-friendly format.

• Selected and successfully implemented LMS.

• Created and maintained all job aids and converted written content to video format to host on LMS.

• Created new store opening program, and oversaw 27 new store openings, including 17 openings in a 12-month period.

• Created and maintained monthly development programming and quarterly reading club, enhancing knowledge, and providing professional development.

• Responsible for creating and distributing all internal communications including weekly newsletter, monthly rollout information, and an emergency information.

• Fulfilled role as Guest Service Ambassador, overseeing customer survey platform for all locations, reviewing over 5,000 pieces of customer feedback per month; handling all issues with patience and empathy, ensuring satisfaction while generating loyalty.

• Oversaw and provided structure for new store openings at all milestones including end of build out, hiring, training, grand opening and post-opening ramp down.

• Redeveloped position training manuals and quizzes, improving quality and sequence of training.

• Participated in 28 new restaurant openings, leading all operational departments to eventually take on overseeing the new restaurant opening team.

• Hired and oversaw new restaurant opening training team of 8-10 team members.

• Responsible for certifying all in-store station trainers for 30+ locations.

• Lead turn-around team, supporting challenged locations through auditing, gap analyses, and execution.

• Pre-screened managerial candidates for Vice President of Human Resources.