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• Grew direct report team from 6 to 18, with low turnover, 90%+ average bi-weekly employee engagement survey scores, hosting weekly team huddles, quarterly performance celebrations, bi-annual team building activities, and internally created development classes.

• Selected, designed, and launched LMS with robust content library and custom application.

• Launched new hire onboarding and training systems with remedial training programming for scale through assumption planning across 3 centralized training locations, hosting up to 75 people weekly to drive, cook, and serve 18 menu partners.

• Reduced hourly training period from 3.5-week orientation to graduation process to 1.5-weeks (125 hours to 55 hours) for scaling business, while ensuring quality and increasing Chef Interaction Scores while ensuring compliance.

• Created and implemented career journey map, launching programming for milestones after primary hourly role functions.

• Strategized and refined culinary operation processes by streamlining execution through analysis

• Created, implemented, and maintained internal communication program with weekly electronic publications, monthly CEO meetings, and quarterly all-team summits.

• Selected, designed, and implemented LMS in less than 3 months with continued site maintenance.

• Created, implemented, and maintained internal communication system.

• Defined career milestone path with associated pay bands by market, allowing for objective career advancement, including the creation of the Melt Master Program (Train the Trainer), certifying 20 candidates within first 3 months of launch.

• Built and maintained robust Manager-in-Training Program with supporting materials including schedule, weekly validations, and progress reports.

• Spearheaded all menu changes, new product launch and limited time offering launches, serving as point on uniting all departmental functions to go to market successfully.

• Refined and oversaw new restaurant openings (6 in 5 months) ensuring maximum productivity and successful openings, while being responsible for and to budget.

• Organized, planned, and executed monthly GM meetings.

• Responsible for people pipeline, including recruiting and hiring all management candidates, career lifecycle, quarterly performance and development conversations, and monitoring monthly turnover reporting with Implementation of tenure awards program.

• First point of contact for all Human Resources inquiries, issues, and support requests.

• Responsible for creating all culture initiatives, including “Big Cheese” performance contest, “Tot Talks” best practices sharing, team building initiatives, and Diversity, Equity and Inclusion education.

• Created and managed Manager-in-Training Program, building consistency and increased productivity post-graduation.

• Responsible for creating training programs for turnkey execution of bi-monthly limited time menu offerings and annual menu evolution, as well as leading trainings.

• Created blending learning Train the Trainer program consisting of an online curriculum and live training session, certifying over 200 candidates during 2018 with 98% retention.

• Built New Restaurant Opening Training program from training team selection process to post-opening ramp down support and lead training teams allowing company to grow over 50% in 1 year successfully, with 43 new restaurant openings and 3 new market openings during tenure.

• Selected LMS, built and launched online training to 170 users, with 95% engagement rate later adding over 2,500 users.

• Partnered with Operations Team to unify Standard Operating Procedures (CHOPT Way initiative), and responsible for assembling all associated training materials and company-wide rollout.

• Built hourly position training for 14 positions, using interactive content and video hosted on LMS.

• Created and executed food safety initiative, including eLearning and live training sessions.

• Created and implemented career advancement training for Shift Leader, Non-Exempt Manager and Assistant General Manager positions.

• Oversaw and enhanced MIT Program with over 50 trainees per week across multiple brands (3-8).

• Created and executed leadership development programs for Certified Trainers, Shift Coordinators, Managers, Area Directors, including programs and seminars.

• Responsible for all position and operational training pieces: manuals, job aids, videos, etc.

• Created content and co-hosted quarterly General Manager seminars for 150 attendees.

• Updated, formatted, and reconfigured existing training materials, while also creating new and fresh training content.

• Oversaw new restaurant openings and rebranding openings, leading training teams of 14 people.

• Created training manuals and courses for all in-store restaurant positions including management, providing a user-friendly format.

• Selected and successfully implemented LMS.

• Created and maintained all job aids and converted written content to video format to host on LMS.

• Created new store opening program, and oversaw 27 new store openings, including 17 openings in a 12-month period.

• Created and maintained monthly development programming and quarterly reading club, enhancing knowledge, and providing professional development.

• Responsible for creating and distributing all internal communications including weekly newsletter, monthly rollout information, and an emergency information.

• Fulfilled role as Guest Service Ambassador, overseeing customer survey platform for all locations, reviewing over 5,000 pieces of customer feedback per month; handling all issues with patience and empathy, ensuring satisfaction while generating loyalty.

• Oversaw and provided structure for new store openings at all milestones including end of build out, hiring, training, grand opening and post-opening ramp down.

• Redeveloped position training manuals and quizzes, improving quality and sequence of training.

• Participated in 28 new restaurant openings, leading all operational departments to eventually take on overseeing the new restaurant opening team.

• Hired and oversaw new restaurant opening training team of 8-10 team members.

• Responsible for certifying all in-store station trainers for 30+ locations.

• Lead turn-around team, supporting challenged locations through auditing, gap analyses, and execution.

• Pre-screened managerial candidates for Vice President of Human Resources.